Saturday, September 15, 2012
23andMe Reports "No Match" for Adoptee's Predicted Parent/Child at AncestryDNA
Since so many of you have expressed an interest in the outcome of this situation, here is the promised follow-up on "Chris and Pat's" predicted parent/child match at AncestryDNA:
Both parties received their results from 23andMe this week and, unfortunately, it was determined that they are not a match after all. This means that it is not possible for them to be more closely related than third cousins and, most likely, they share no genealogical relationship at all. Not surprisingly, Chris (the adoptee) is extremely disappointed and, understandably, discouraged.
Dr. Joanna Mountain, Senior Director of Research at 23andMe, volunteered to review the results with Chris in order to assist in discovering any enlightening new information pertinent to Chris' heritage. Although Chris did not have any matches close enough to come to any definite conclusions at this time, Dr. Mountain was able provide some direction and helpful insights of which Chris was very appreciative.
I requested statements from both companies in regard to these results:
“We already acknowledged a laboratory error a few weeks ago that affected a small number of customers’ DNA results that showed incorrect matches. We immediately took action to communicate directly with our customers in order to correct their results, which in some cases required a retest of their DNA. In an effort to solve the issue as quickly as possible, we expedited processing and are already delivering updated results as they become available. Overall, feedback from our customers was positive and most were pleased that we followed up with them personally and took the necessary efforts to correct this in a timely manner.
We apologize for this error as we continue to fine-tune this new service and have implemented additional measures as an ongoing effort to ensure the quality of our new DNA product.”
[AncestryDNA's earlier acknowledgement]
"We hope that becoming part of the 23andMe community proves rewarding for everyone involved.
We believe the clarity we were able to provide in this instance along with the ancestry and health features we offer will serve to move their search forward and wish them the best of luck in their continued efforts."
The good news is that new matches will continue to come in as the database grows and we now have the raw data to work with, so this will not be the end of Chris' story. Since Chris' family is very proactive and two search angels and I will continue to assist them in their efforts, I am confident that there will be better news to report in the future.